EULA
General Terms and End User License Agreement (EULA) Oliver Hessing IT Service
1. Subject Matter & Scope
The subject of these provisions is the granting of rights to use the software provided by Oliver Hessing IT Service.
All deliveries and services of Oliver Hessing IT Service are performed exclusively under the following terms and conditions.
These are acknowledged by the customer and shall apply to all future business relations regarding the rights to use the programs,
unless otherwise agreed in writing in an individual agreement.
These provisions shall also apply to updates, upgrades, additions, and support services.
Any terms and conditions of the customer that deviate from or conflict with these terms are only part of the contract if Oliver Hessing IT Service has explicitly consented to their validity in writing. This consent requirement applies in all cases, even if Oliver Hessing IT Service unconditionally performs a delivery or service in full knowledge of the customer's conflicting terms.
2. License & Rights of Use
The license fee for the use of the software and the period of validity is stated in the invoice. Oliver Hessing IT Service grants the customer a time-limited, non-exclusive, and non-transferable right to the use of the contract software according to the provisions of these software license General Terms and End User License Agreement.
Should the customer be in default with the payment of license fees, Oliver Hessing IT Service shall be entitled to revoke the license and suspend and terminate the usage of the software.
One license grants access to the software from one computer workstation within one company or institution ("Workstation Client Access License"). These licenses are delivered for one specific company or institution and are neither divisible nor transferable.
The license fee does not include free technical support unless explicitly agreed otherwise.
The customer is permitted to create copies of the program file solely for backup and archival purposes within their own organization.
The customer is not permitted to use or transfer the software to perform services for third parties,
or to use copies of the software for purposes other than those designated herein,
including situations where the software is integrated into or combined with third-party software or materials.
The customer is not permitted to perform reverse engineering, decompilation, disassembly, or reduction of the software, except to the extent expressly permitted by applicable statutory law.
3. Software Quality & Security Disclaimer
According to the current state of the art, it is technically impossible to develop complex software products
that function entirely error-free across all hardware environments and configurations.
The agreed quality of the software is that it contains no program errors that impair its contractually agreed utility more than insignificantly.
Programs provided by Oliver Hessing IT Service are general tools that can be used for various purposes and frequently interact with third-party software. Due to this nature and wide functional scope, no specific security levels or absolute warranties regarding data theft or data loss are provided.
Known security guidelines and notes can be viewed at:
https://robotronic.net/securityen.html
4. Limitation of Liability
Exclusion of Consequential Damages: To the maximum extent permitted by applicable law, Oliver Hessing IT Service shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of profits, loss of data, or business interruption) arising out of the use of or inability to use the software.
Liability Cap: The total aggregate liability of Oliver Hessing IT Service for all claims arising out of or related to this agreement or the software shall be strictly limited to the license fees actually paid by the customer for the software.
Initial Defects: Strict liability without fault for pre-existing software defects upon contract conclusion is explicitly excluded.
Statutory Exceptions: Nothing in this Section 4 shall limit or exclude Oliver Hessing IT Service’s liability for intent, gross negligence, injury to life, body, or health, or any other liability that cannot be excluded or limited under mandatory statutory law.
5. Final Provisions
Should individual provisions of this contractual relationship or these terms and conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The place of fulfillment for all obligations arising from this contractual relationship is the registered business office of Oliver Hessing IT Service. All disputes arising from or in connection with this contract shall be submitted to the exclusive legal venue of the place of fulfillment, provided the customer is a merchant, a legal entity under public law, or a special fund under public law. Amendments and additions to this agreement must be made in text form or writing to be valid. This requirement also applies to any waiver of this form requirement. This contract and its execution are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
By using the software provided by Oliver Hessing IT Service, the customer accepts these terms and conditions.
If you have any advanced questions please contact runas@robotronic.net
Date: 2026-10-16